Contact Us
Send us an email
Please contact us with questions or comments about RaymondShoes products or services. We usually respond as soon as possible or within 2 business days at the latest. So don’t hesitate to ask us any questions:
Email: [email protected]
Support Times: Monday to Sunday / 9am – 8pm (excluding holidays)
Frequently Asked Questions
Please read our FAQ before sending us a message.
Returns receive a full refund. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Read Full Policy here.
We accept primary methods for payment:
Debit/Credit Card: We accept major debit and credit cards, including Visa, MasterCard, and American Express. Our secure payment gateway encrypts your card details, providing a safe and seamless transaction experience.
At RaymondShoes, once payment is successfully completed, the order processing procedure begins immediately. Typically, this process takes 1 to 2 business days to complete.
Estimated Delivery Time:
US Standard Shipping: 3–10 business days
International Shipping: 11–22 business days
Our secure payment gateway encrypts your card details, providing a safe and seamless transaction experience. With 256-bit SSL and 2048-bit RSA, your payment is in safe hands.
After an order has been shipped, you will receive an email with the tracking number from the shipping company within 2–3 business days.
Tracking numbers may take 1–2 days to be updated in the carrier’s system. If the tracking number does not work within 3 business days, please reach out to us at [email protected] for assistance.
We are shipping to anywhere around the world and FREE Domestic and International Shipping.